A few days ago, I accused MTN South Sudan of robbing me through one of its staff members in Nimule. After I raised the complaint on my media platform, the headquarters intervened by conducting an investigation into the Nimule branch and taking disciplinary action against the staff member involved. I am pleased to have been part of the investigation process, which demonstrated a commitment to transparency. I would like to appreciate MTN South Sudan for taking my complaint seriously. Many citizens have experienced similar situations at the hands of some staff members, yet their concerns often go unheard. Having investigated the matter and warned the responsible staff, we hope that the illegal practice of overcharging customers for SIM cards will come to an end. As a result, SIM card prices should become more affordable and consistent across the country. I would also like to recommend the introduction of fixed and publicly advertised SIM card prices to prevent the deliberate exploitatio...
Writer, Critic and Teacher