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MTN South Sudan Responds to Allegations of Robbery and Warns Nimule Staff

A few days ago, I accused MTN South Sudan of robbing me through one of its staff members in Nimule. After I raised the complaint on my media platform, the headquarters intervened by conducting an investigation into the Nimule branch and taking disciplinary action against the staff member involved. I am pleased to have been part of the investigation process, which demonstrated a commitment to transparency.

I would like to appreciate MTN South Sudan for taking my complaint seriously. Many citizens have experienced similar situations at the hands of some staff members, yet their concerns often go unheard. Having investigated the matter and warned the responsible staff, we hope that the illegal practice of overcharging customers for SIM cards will come to an end. As a result, SIM card prices should become more affordable and consistent across the country.

I would also like to recommend the introduction of fixed and publicly advertised SIM card prices to prevent the deliberate exploitation of customers. It is the responsibility of MTN South Sudan and other telecommunications operators to align their business practices with the economic realities of the people they serve. Where necessary, the National Communication Authority (NCA) should take appropriate measures to protect consumers from unfair practices.

Furthermore, I recommend comprehensive customer education campaigns throughout the country. Such initiatives would help inform customers about network policies, official service charges, and the services available to them. It has become evident that a lack of customer awareness allows some staff members at the grassroots level to manipulate services and impose exorbitant charges. If MTN seeks to maintain its reputation as a quality service provider and uphold communication as a fundamental right, it must continuously evaluate and improve its service delivery mechanisms.

Finally, I would like to commend MTN South Sudan headquarters for their prompt response to the concerns of ordinary citizens. Accepting criticism is a sign of institutional maturity and a commitment to improvement. Although my criticism may have sounded harsh and accusatory, the experience was serious enough to warrant public attention. I thank MTN South Sudan for listening, and I look forward to seeing meaningful changes not only in Nimule but across the country as a whole.

Until then, we shall continue to monitor the situation.


Sir Abunerry
Writer, Critic, and Poet

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